Volunteer Management

Volunteers play an integral role within an organisation

Volunteers play an integral role within organisations. For many organisations, they are a resource that could not be done without.  However, they also need to be looked after, managed and nurtured.

If you would like help to find the right people, to support and manage them effectively, to ensure they have a positive experience with you, and help your organisation get the best from volunteers, we are here to help.

Our Volunteer Development Officer Louise Orr will work with you to support you manage your volunteers. From putting in place the structures you need (policies and procedures) to providing you with access to our ongoing program of training courses, we are here for you, and have a handy booklet that outlines the building blocks of volunteer management.  We can also support you with PVG’s if you do not feel you can register as an enrolled body yourself.

We promote and manage The Volunteer Friendly Awards – a quality standard that recognises an organisation’s commitment to volunteers and volunteer management.


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  • If people want to learn something new, we enable that to happen by giving them the training and skills – and along the way they get good company and a sense of achievement from what they have made
    Archie Scott Committee member, Wee County Crafters
  • I get a lot of satisfaction as an RSVP volunteer and I would recommend getting involved. Volunteering Matters to me because of the impact it can have on our community and making a difference to peoples lives. It gives me the opportunity to keep active and to contribute to my community in retirement.
    Bob Kerr Handyperson, Volunteering Matters
  • Deciding to befriend was undoubtedly one of the best decisions I have ever made - we both get so much out of it. I look forward to spending time with her every week and we are always commenting on how much we have in common! Loneliness is something that can affect anyone at any time, and it is projects like this that are so important in helping to stop it. I would recommend befriending to anyone – even if they are feeling apprehensive like I was – as the benefits to the person you are matched with and yourself are endless
    Katie Wardlaw Befriender, Volunteering Matters
  • It has been a good transition from working full time to volunteering. I had not done anything like this since my children were young as I worked full time for a long time but now I feel I can give something back to the community – and I am really enjoying this role. It is a great fit
    Mary Quigley Mary Quigley, Driver/Group Assistant, The Friendship Club
  • I love the variety of work at Play Alloa – there is always something different going on – answering the phone, preparing for the Christmas fayre, parent information evenings, helping with surgeries and providing information for parents. I have really enjoyed being part of a team – everyone helps and supports each other
    Julie Milligan Administration Volunteer, Play Alloa