Clackmannanshire Third Sector Interface (CTSI) is a ‘single door’ access point for a wide range of support and services for charitable organisations, community and voluntary action groups, volunteering and social enterprise in Clackmannanshire.

This privacy policy will explain how our organisation uses the data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

CTSI collects the following data:

• Personal identification information (Name, email address, phone number, postal address, etc.)
• Organisational identification information (Name of organisation, charity number, address, names of staff members, phone numbers, email addresses, social media usernames, etc.)

How do we collect your data?

You directly provide CTSI with most of the data we collect. We collect data and process data when you:

• Complete Contact Forms
• Complete Newsletter Sign Up Forms
• Complete Membership Forms
• Complete Volunteer Registration Forms
• Register for any of our Events / Training
• Email enquiries to our main email address (admin@ctsi.org.uk)
• Use or view our website via your browser’s cookies.

CTSI may also receive your data indirectly from the following sources:

• Partners and referral organisations, who may have passed your contact information to CTSI (normally with your permission)

How will we use your data?

CTSI collects your data so that we can:

• To support and respond to enquiries
• Email you with information, signposts to further support, etc
• Record and track your organisation’s engagement with CTSI, enabling us to deliver tailored support, etc
• Contact you via email marketing services to keep you up to date with latest news, information, events, training, volunteering opportunities etc that may be relevant to you and / or your organisation.

If you agree, CTSI will share your data with our partner organisations and statutory partners so that they may offer you their services.

How do we store your data?

CTSI securely stores your data on our IT server and database, managed by a professional third-party provider.

CTSI will keep your personal / organisational for 2 years. Once this time period has expired, we will contact you to seek permission to continue to store your / your organisations data, and delete if appropriate.

Marketing

CTSI will occasionally send you information about our services, as well as those of our partner organisations.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop CTSI from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email admin@ctsi.org.uk

What are your data protection rights?

CTSI would like to make sure you are fully aware of all of your data protection rights. You are entitled to the following:

The right to access – You have the right to request CTSI for copies of your personal data. We may charge you a small admin fee for this service.

The right to rectification – You have the right to request that CTSI correct any information you believe is inaccurate. You also have the right to request CTSI to complete the information you believe is incomplete.

The right to erasure – You have the right to request that CTSI erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that CTSI restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to CTSI’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that CTSI transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 01259 213 840

Or write to us: CTSI, Burgh Mews, Alloa, FK10 1HS

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

CTSI uses cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – CTSI uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The CTSI website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

CTSI keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 15^th February 2020.

How to contact us

If you have any questions about CTSI’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: admin@ctsi.org.uk

Call us: 01259 213 840

Or write to us at: CTSI, Burgh Mews, Alloa, FK10 1HS

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that CTSI has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.