By Brian Weaver, Digital Support and Training Development Officer
Digital Skills and Technology are now essential for any Third Sector organisation, for both staff and volunteers. As technology continues to evolve, we know many organisations and community groups are already using various digital tools and Artificial Intelligence in the day to day running of their organisation.
But what actually is AI?
Artificial Intelligence (AI) refers to computer systems that can perform tasks which usually require human input, such as generating text, analysing information, identifying patterns, summarising content, or answering questions. These tools work by processing large amounts of information and algorithms to produce responses or suggestions.
AI can sometimes feel intimidating or overwhelming at first, but many people are already using forms of it in everyday life including search tools and maps to automatic email suggestions and image recognition.
If you’re curious about trying AI, a simple place to start is using image search tools to learn more about an object, artwork, or place, or asking an AI assistant to help summarise a long document or brainstorm ideas. These low-risk tasks can help build confidence before using AI in more organisational settings.
How could AI support Third Sector organisations?
AI can support a range of everyday activities. Some examples include:
- Generating first drafts of policies or role descriptions
- Summarising meeting notes
- Supporting funding applications and bid writing
- Helping plan communications and marketing activity
- Generating ideas for surveys, events, or engagement activities
- Organising information for reports and evaluation
Used appropriately, AI tools can reduce administrative workload and support drafting, organisation and idea generation. Allowing staff and volunteers to spend more time focusing on people and impact.
Using AI responsibly
AI works best as a support tool rather than a replacement for professional judgement. AI systems can make mistakes, misunderstand context, or present information confidently even when inaccurate, so outputs should always be reviewed and fact-checked before being used publicly or to inform decisions.
It’s also important to think about privacy and data protection.
Before entering information into any AI tool, check your organisation’s policies and avoid sharing personal information, sensitive beneficiary data, confidential documents, or anything your organisation would not normally share externally.
There are now many AI tools available, each with different features, privacy settings, and pricing models. Rather than there being one right platform for every organisation, it’s worth considering:
- Security and data protection
- Cost and accessibility
- Compatibility with existing systems
- Staff confidence and training needs
- Whether the tool supports your organisation’s goals
Useful resources
If you’d like to explore AI further, these are a good place to start:
- Information Commissioner’s Office (ICO) – Artificial Intelligence Guidance: Guidance on using AI responsibly while protecting personal data.
- Information Commissioner’s Office (ICO) – AI and Data Protection Toolkit: Practical support for organisations considering AI adoption.
- Plinth – What is AI for Charities?: A practical overview of how charities and community organisations are using AI.
- Living with AI Course from Scottish AI Alliance: Free Online Course Encourages Engagement and Familiarity with Artificial Intelligence
How CTSI can help
At CTSI, we believe technology should support people and strengthen communities, not create barriers. If you are interested in receiving digital guidance on subjects such as AI, Microsoft 365, or making better use of digital tools within your organisation, please get in touch with Brian (brian.weaver@ctsi.org.uk) to find out more about available support and learning opportunities.
